Refund policy

We have a 120-day return policy, which means you have 120 days after receiving your products to return them.

Please note that we will refund your amount minus shipping and handling fees. We are charged shipping fees when we ship you our products.

To start a return, you can contact us at support@fullyvital.com. We’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fullyvital.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund is approved.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund too.